Invoicing and payment
Nateleigh does not take payment through this website. Once the scope is agreed, we send a secure US-dollar invoice payable by US bank transfer or card.
Card payment is processed through Stripe. Bank-transfer instructions are provided only on the customer’s invoice and use Wise US-local receiving details. Customers do not need a Wise account to make a bank transfer.
The invoice number must be included as the bank-transfer reference so the payment can be matched correctly.
Currency and GST
Unless a proposal states otherwise, professional-services prices and invoices are in US dollars. Processor, foreign-exchange and receiving-bank charges imposed on the customer are the customer’s responsibility.
Where the legal requirements for exported services are met, an invoice may show GST at 0%. Zero-rating is based on the customer, location and nature of the supply; it is not applied merely because an invoice is denominated in US dollars.
Payment schedules
Invoices are due within seven calendar days. A delivery slot is not reserved until the required initial payment has cleared.
- Quick Fix: 100% before scheduling.
- System Sprint: 50% before scheduling and 50% before final handover.
- Operations Build: 30% before scheduling, 40% at the agreed working milestone and 30% before launch or source handover.
A proposal may use a different schedule where the scope requires it. Nateleigh may pause work and move reserved dates while an invoice is overdue or an essential customer dependency remains outstanding.
Customer cancellation
A change of mind does not create a refund right for work already performed, accepted milestones, reasonably unrecoverable reserved delivery capacity or committed third-party costs.
Before work starts
If the customer cancels before work starts, Nateleigh will refund prepaid amounts after deducting actual non-recoverable payment-processing charges and third-party commitments disclosed for the engagement.
After work starts
If the customer cancels after work starts, Nateleigh may retain the portion attributable to completed work, accepted milestones, reasonably unrecoverable reserved capacity and committed costs. Any genuinely unearned prepaid balance will be refunded.
Delivery concerns
A customer who believes a deliverable materially differs from the signed scope must notify Nateleigh in writing within the five-business-day review period and explain the mismatch.
Nateleigh will have a reasonable opportunity to correct a valid material delivery problem. If it cannot be corrected within a reasonable time, the parties will determine an appropriate reduction, re-performance or refund for the affected work, subject to rights that cannot lawfully be excluded.
Cancellation by Nateleigh
If Nateleigh ends an engagement without customer breach, we will account for completed work and committed costs and refund the genuinely unearned balance. If an engagement ends because of non-payment, unlawful or unsafe instructions, abusive conduct, security risk or persistent failure to cooperate, the customer remains responsible for completed work and commitments.
Requesting a review
Send a written request identifying the proposal, invoice and reason for the requested cancellation or adjustment. Approved refunds are returned to the original card where required or by an agreed bank method. Payment processors and banks control final settlement timing.
Email requests to hello@nateleighgroup.com.
This policy forms part of the professional-services terms. The signed proposal may add project-specific detail but cannot remove rights that apply by law.